Hours of Operation:
Mon-Wed, Fri: 9am-5pm | Thursday: 9am-7pm
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Frequently Asked Questions
Which insurances do you accept?
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We accept most major health insurance plans, making it easier for you to receive the care you need. Additionally, we offer flexible payment options, including cash and card, to accommodate your financial situation.
How do I make an appointment?
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Schedule online: https://bit.ly/405gQQG or Call Us: (606) 637-2334
What methods of payment do you accept?
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We accept cash, card payments, and CareCredit.
Can I get a refund?
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No refunds or exchanges. All sales final.
Can I smoke or vape inside?
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No smoking and no vaping inside the clinic.
How do I update my information?
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Visit the patient portal to update your phone number, email address, shipping address, and billing information.
What if I need to cancel my appointment?
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Please notify us 24-48 hours prior if you need to cancel. Repeated failure to show without notice may result in a suspension from the clinic.
Which insurances do you accept?
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Is the clinic a safe and secure location?
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Clinic has 24-hour security and video surveillance for safety.
What if I need to come in today or immediately?
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Walk-in clinic patients are gladly seen at Cline Medical Group.
Where does Cline Medical Group provide services?
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Cline Medical Group is currently licensed in, and able to ship within, the state of Kentucky.
Do I need to be available to receive my medication?
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Yes, for many deliveries, it’s important that someone is available at the delivery address on the scheduled date. Certain medications may require refrigeration, a signature upon delivery, or immediate storage to ensure their quality. If you cannot be available, please contact us in advance to make alternative arrangements.
What happens if I’m not available to receive my delivery?
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If you are unavailable to receive your medication and it is returned, additional costs for re-shipping, replacement, or disposal may apply. These costs will be the responsibility of the patient. To avoid this, please ensure someone is available to accept the delivery or contact us in advance to reschedule or arrange an alternative solution.
Can I reschedule my delivery if I know I won’t be available?
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Yes, if you know you won’t be available on the scheduled delivery date, please notify us as soon as possible. We can work with you to reschedule your delivery or explore alternative options, such as arranging for pick-up or delivery to a different address. Advanced notice helps us ensure your medication reaches you without delays or additional costs.
What should I do if my delivery is delayed or returned?
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If your delivery is delayed or returned due to unforeseen circumstances, please contact our office immediately. We will work with you to resolve the issue and ensure your medication is delivered as soon as possible.
Where does Cline Medical Group provide services?
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How can I make sure my delivery goes smoothly?
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To ensure a smooth delivery, double-check that the address on file is accurate, make sure someone is available to receive the package on the delivery date, and notify us in advance if you need to adjust your delivery schedule.
Does free delivery service apply to all medications?
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​No, free discreet delivery does not apply to all medications. Certain prescriptions, such as those requiring special handling, refrigeration, or expedited shipping, may incur additional costs.
What does our weight loss program include?
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Our weight loss program is led by Dr. Robert Cline and includes compounded medications, nutrition support, advanced technology, and GLP-1 prescriptions when medically appropriate. We take a holistic approach to help you achieve your weight loss goals.
What primary care services do we offer?
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We offer comprehensive primary care services, including chronic illness management, mental health care, weight loss programs, and BioTE hormone therapy. Our team is dedicated to providing personalized support and high-quality care both in-person and via telehealth.
How can you access our telehealth services?
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Our telehealth services are accessible statewide, providing convenient and flexible healthcare options. You can schedule one-on-one video visits with our board-certified providers, ensuring you receive the care you need from the comfort of your home.
What is BioTE hormone therapy?
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BioTE hormone therapy is a natural hormone balance treatment that addresses root issues and provides lasting solutions. As Pikeville’s only Biote Certified Provider, we offer advanced care for long-term health conditions through this innovative therapy.
Still Have Questions? Call Us Today
Talk to us when you are ready.